Money Advice Plus’ website provides 2 ways that individuals can directly provide us with data: a “contact us” form, and an online chat portal. Contacts via these routes will be classified as coming from one of the following, & will be dealt with as set out below:

  • Potential Clients (ie a request for advice)
  • Referrers/ partners
  • Potential employees (eg enquiring about a job, volunteering opportunities)
  • Supporters

Potential Clients:

In the event that we reply to a request for advice by giving advice, then an individual is classified as a client. This means a record of the contact & advice given will be kept in accordance with our procedures. Our client privacy notice is here Money Advice Plus Client Privacy Notice

We follow our safeguarding & confidentiality policies, confidentiality & disclosure Confidentiality Procedure

This means there may be certain circumstances in which we do not keep information confidential (eg safeguarding).

If we reply to a enquiry to say that we cannot help, or with signposting to another agency then data will be kept for only long enough for us to determine that we have dealt with the contact appropriately. (eg no longer than 24 months)

Referrers/ partners

Information will be dealt with & kept as appropriate and this is not personal data as covered by data protection act – unless it concerns a client (see above).

Potential employees (eg enquiring about a job, volunteering opportunities)

We will keep data only for long enough to determine that we have dealt with the enquiry as appropriate (usually no longer than 6 months).

For more information our employee privacy notice is here Money Advice Plus Employee Privacy Notice.docx


Individuals can sign up for our newsletter or contact us for more information.

For more information our supporter privacy notice is here Money Advice Plus Supporter Privacy Notice.docx


Our website stores and retrieves information on your browser using cookies. This information is used to make the site work as you expect it to.  It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Below is a list of the cookies we use on our website

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Preference Cookies

These cookies are used by the Privacy Preferences control to remember which categories of cookies you have chosen to allow or block.

These cookies are completely anonymous.

We have the following preference cookies active:

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System Cookies

These cookies are used by our website to store anonymous session and login tokens. They may identify you as a single user when you move between pages, but carry no personally identifiable information and are destroyed when you close your browser, unless you actively choose to be remembered for easier login on your next visit.

Hosting Cookies

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Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

We use Google Analytics to provide this service, which uses first party cookies. The data collected is not shared with any other party.

The information we get through the use of these cookies is anonymised and we make no attempt to identify you, or influence your experience of the site while you are visiting it. If you do not allow these cookies we will not be able to include your visit in our statistics.

If you have used a Do Not Track browser setting, we take this as a sign that you do not want to allow these cookies, and they will be blocked.

Cookie Notice

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Control Your Privacy

When you visit any website, it may store or retrieve information on your browser, mostly in the form of ‘cookies’. This information, which might be about you, your preferences, or your internet device (computer, tablet or mobile), is mostly used to make the site work as you expect it to. The information is not usually personally identifiable to you, but it can be used to give you a more personalised web experience.

Because we respect your right to privacy, you can now choose not to allow some types of cookies to be set. Please see the links below on how to disable cookies for your browser:

Google Chrome

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Internet Exporer

However, if you do this then it may impact your experience of the site and the services we are able to offer.

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