Subject All Advice Benefits Casework Debt Money Support
Telephone Advice Line – Moneyworks

Moneyworks is a council-funded project, which aims to provide cohesive and comprehensive money and debt advice to residents of Brighton and Hove. We run a telephone advice service on behalf of the Moneyworks partnership of providing free, independent advice to residents of Brighton and Hove on a whole range of money issues including dealing with debt, maximising income, paying for fuel etc.

Call 0800 988 7037 (freephone)

Opening times (may vary)

Monday: 3.00 pm – 5.00 pm
Tuesday: 9.00 am – 1:00 pm
Wednesday & Thursday: 12:30 pm – 4:30 pm
Friday: 10:00 am – 2:00 pm

 

Advice by E-mail

Advice by email is available to the general public. This service is impartial and confidential, and the advice is free.

Contact us using this email address…

info@moneyadviceplus.org.uk
Money Advice for Wellbeing

If you are experiencing mental ill-health and live in Brighton and Hove our specialist Money Advisers are here to help. We can help make sure you are getting all the benefits you are entitled to, and find solutions to any debt worries you may have.

We have been working with in-patients at Mill View Hospital and people in the community for over 20 years. We understand that it is difficult to pick up the phone some days and we will find ways to make sure you can use the help we can offer.

We know there is always a solution, even when your finances feel out of control and you are scared about your debts, it can happen to any of us and it is nothing to feel ashamed of.

We are part of the Community Roots partnership which offers a whole range of help and support for people in Brighton and Hove who are expeiencing mental illness – more details can be found on their website: https://www.communityroots.org.uk/about-us or by phoning their central access point on 0808 196 1768.

You can contact us directly to make an appointment for debt or benefit help on 0808 196 3699 or call the Moneyworks Adviceline on 0800 988 7037. (0808 numbers are free to call)

Money Advice and Pension Service Debt Advice Project

We can offer one-off face to face appointments to anyone who lives in Brighton & Hove, to advise about debt. We will go through your situation with you, and give you the information and advice you need to enable you to deal with your debts yourself.

You can contact us directly to make an appointment in our Brighton office: call 08081 963699

Alternatively, if you need urgent advice please call the moneyworks adviceline on 0800 988 7037 to speak first to an adviser who will also be able to refer you for an appointment if this is needed.

Advice for Brighton & Hove Council Tenants & leaseholders

If your landlord is Brighton & Hove City Council; or you are a leaseholder of the Council (you own a flat and pay the council for maintenance and ground rent), we can arrange a telephone appointment with you to help you with any (non-business) debts or benefit issue. We can advise you on things like:

  • whether an IVA is something that would help with your debts,
  • getting your debts written-off with a Debt Relief Order,
  • working out what you can afford to pay and what you need to pay to people you owe money to,
  • making a claim for disability benefits,
  • finding out whether you would be better off on Universal Credit,
  • appealing a benefit decision you don’t agree with
  • working out a way to pay your water bill

When we are able to see people face to face again we can arrange appointments at our office or places like:

Hollingdean Children’s Centre, Moulsecoomb Children’s Centre, St Richards Church and Community Centre in Hangleton, Jubilee Library in Brighton. Please note these are not drop-in sessions – you will need an appointment.

If you need advice or an appointment please call the moneyworks adviceline on 0800 988 7037 to speak to an adviser who will be able to help or refer you for an appointment if you need it.

East Sussex Macmillan Welfare Benefits Advice Service

If you live anywhere in East Sussex and you or a family member have been affected by cancer, our specialist welfare benefits advisers may be able to help you adjust to changes in your financial situation. We offer in-depth telephone advice & home visits. For more information call 01323 635989.

Financial Support Line for Victims of Domestic Abuse

We are funded by Home Office to provide short term advice and guidance to victim-survivors of domestic abuse who live in England and Wales. The aim of he service is to increase the economic safety and stability for the victim-survivor. Please contact the Financial Support Line on our freephone number 08081968845.  

We are funded by the Money and Pension Service, CISCO and the Rayne Foundation to run a debt casework service for victim-survivors of domestic abuse and to pilot the Economic Abuse Evidence form. For further information and a referral form please go to Financial Support Line

 

 

Advice For Residents Of Housing Associations

If your landlord is a housing association you may be able to access our telephone advice & casework services. We currently work with residents of: Hexagon, London and Quadrant, Moat, Paragon, Sovereign and Victory Housing Associations. Please call us on 01323 685999 or email advice@moneyadviceplus.org.uk for more information.

Drop in advice desks

At the moment we offer a drop in advice desk at the BMECP every two weeks on a Friday:

Refugee One Stop Shop, BMECP Centre, 10a Fleet Street, Brighton BN1 4ZE. Drop-in desk every two weeks on a Friday between 11am and 2pm.  Call 01273 664000 to find out when the adviser will next be there.

Other Services

Money Management Support Service

This is what we call the ongoing help and support service we give our clients, and this includes money handling where it’s needed. Helping you manage your money means you can keep as independent as possible, while tackling the issues in a calm and practical way.

People find money handling useful for different reasons. Some examples are:

  • people who can’t get out to the bank to access cash – we can receive your benefits, and deliver money to you in your home
  • people with substance misuse issues – we can receive your fortnightly and 4-weekly benefits, and give you a smaller, more manageable amount a couple of times a week to help you budget
  • people with learning disabilities and people with mental illness, or dementia – we can support by paying your bills for you, so you don’t have to worry

We support people in lots of different ways, depending on what’s needed. Everyone’s needs are different and so our help can range from simply offering advice to filling in benefit claim forms, handling money or visiting you at home to bring your money. We help take the stress out of the situation and can give you the skills and information to manage your finances in the future.

This service is available to Sussex residents referred to us by professionals working on their behalf, like Social Services. Funding is needed to take on a client for this service, which is normally arranged by the referring professional (more information here) . Our service is normally free to clients, but where funding is not available, clients can choose to pay directly for a service. Money Guardians is what we call our service for self-funding clients.

Everything we do is:

  • confidential
  • impartial

Appointees

We are recognised as a Corporate Appointee by the Benefits Agency. This allows us to claim and receive social security benefits for those unable to do so themselves.

Warmth for Wellbeing 2020

Advice and help with fuel bills this winter
Money Advice Plus, St Luke’s Advice Service, and partners are pleased to be offering help to deal with fuel debt and keeping your home warm this winter. We’re a friendly, knowledgeable bunch, and we look forward to talking to you about how we can help.

What we can do:
– Benefit checks & help claiming benefits, budgeting tips, and debt advice & casework
– Help switching energy providers, and other help around keeping your home warm
– Grants to help with fuel bills if you are on a low income and in an ‘at risk household’*
How to get help:
– Call the Moneyworks Adviceline on 0800 988 7037 (open Mondays 1-5, Tuesdays 9-1, Wednesdays & Thursdays 12.30-4.30, and Fridays 10-2), or
– Email w4w@moneyadviceplus.org.uk

(*’at risk households’ include people with long-term health problems or disability, people who are pregnant or who have pre-school children, and people aged 65 or over)

This work is funded by Brighton and Hove City Council, and provided in partnership by Money Advice Plus, St Luke’s Advice Service, Brighton & Hove Energy Services Cooperative (BHESCo), Local Energy Advice Partnership (LEAP), and the Council’s Local Discretionary Social Fund.

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