This morning, the National Audit Office published their report on Universal Credit.  It supports what Money Advice Plus has learnt through the experiences of our clients – that for most people, Universal Credit is procedurally difficult to claim, monies are often paid lateand there are significant numbers who are still receiving incorrect amounts months into their claim.


Ultimately, the report states “Both we, and the Department, doubt it will ever be possible for the Department to measure whether the economic goal of increasing employment has been achieved. This, the extended timescales and the cost of running Universal Credit compared to the benefits it replaces cause us to conclude that the project is not value for money now, and that its future value for money is unproven.”


The Summary report can be read here

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