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Paying for a Service

We never charge for advice. However, we are able to charge clients directly for elements of support work that would not otherwise be available because of funding constraints. If in the course of our work with an individual we identify another service that would help and make a recommendation or referral we would always make it clear if there will be a cost or a charge. 


Currently our longer term money support services, including support with paying bills and access to cash are funded by Brighton & Hove Council Supporting People. This funding is not available for people who have been assessed by the Council as needing to self-fund their own care. These people can still access our support service by paying us directly. We call this service Money Guardians


If you would like more information about this option, please call us on 01273 664000 and ask to speak to the referrals worker. 



Current Charges

All clients who are considering a service from Money Guardians are offered a free assessment. When we meet with you we will identify any needs for advice work and refer you to projects who can help for free. We will also advise you on money management and if you are considering support with your money we will be very clear with you what the cost of a service from us will be. Until you have confirmed that you understand the costs and have signed an agreement, you will never be charged a penny. 

Current charges(October 2015)  are as follows:

  • One Off set-up charge: this covers the administration time of opening a file & account  - £60
  • Visit to home for cash delivery / collection of documents -  £28 (Outside Brighton & Hove addition charge applies for travel & mileage)
  • Collection of cash from our central office - £10
  • Additional casework & support is charged at the hourly rate of £40 per hour 

eg: Mrs G is an elderly lady living in her own home who has been assessed as not being eligible for Brighton & Hove Council to pay for her care, because she has over £24,000 savings.  Due to her physical infirmity she doesn't go out except when she has help.  She pays carers to do her shopping, and because she can't easily get to the bank to get the money she needs for her shopping, and to pay her hairdresser and window cleaner, Money Guardians deliver £100 cash to her every fortnight. She pays us £14 a week for this support. 

"Money Advice Plus got me out of a big hole. I was depressed. Clearing debts got me out of the mire and helped me go forward, it gave me a way out."

"I was absolutely amazed! I am so grateful for your help with my financial difficulties. I wouldn't have even known about applying for assistance with utility bills and other things without your assistance."

"We've found Money Advice Plus very useful over the past few months. It is very re-assuring to be able to direct our residents to an agency we know will be able to clarify any money concerns. What they've liked the most is that you come to their homes to explain and help. They say it's a much more personal service than working with the Pension Service, and much less daunting."

Anchor scheme manager


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